Cancellation and Refund Guidelines

Our Promise of Transparency

At bestaviatopfantasy, we aim to provide a seamless and satisfactory experience for all our users. This policy details the procedures for canceling services and requesting refunds, offering clear and straightforward options.

How to Cancel

You may cancel your account or subscription at any time. To begin the cancellation process, please contact our support team through the methods available on our website or app. While we work to process cancellations as quickly as possible, some services may continue to be accessible until the end of your current billing cycle or subscription term.

Refund Conditions

Refunds are available under specific circumstances, as outlined below:

• Subscription Refunds: If you cancel your subscription, you may be eligible for a partial refund based on the unused portion of your subscription. Refunds are generally processed within a reasonable period after we receive your cancellation request.
• In-App Purchase Refunds: Refunds for in-app purchases are subject to evaluation and approval. If you experience an issue with a purchase or believe you qualify for a refund, please provide detailed information to our support team to assist with the review process.
• Technical Difficulties: If technical issues prevent you from accessing our services, please report the problem to our support team. After investigation, we may offer a refund or an alternative solution if deemed appropriate.

Please be aware that certain fees or charges may not be refundable. We reserve the right to deny refund requests that do not meet our policy criteria or in instances where our services have been misused.

How to Request a Refund

To request a refund, please contact our support team with the following details:

• Your account information or order number.
• A clear explanation of your reason for requesting a refund.
• Any relevant documentation or screenshots that may assist in processing your request.

Our support team will review your request and respond within a reasonable timeframe. We appreciate your patience as we work to resolve your concerns and ensure your satisfaction.

By using our services, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy. We reserve the right to modify this policy at any time, with updates posted on this page. We recommend checking back regularly for any changes that may impact your rights and responsibilities as a user.